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VIP Corporate & Executive Travel


Outstanding Chauffeur Service

Defining outstanding chauffeur service It's not hard to grasp the factors that separate luxury sedan service and a ride in a taxi. The difference is in the appearance of the car, the guarantee of quality and timeliness and the fact that chauffeurs are highly-trained, customer service professionals. Often, the difference is in the details and training. Chauffeur service encompasses more than just operating a vehicle, and outstanding ground transportation companies will provide seminars on confidentiality and communication.

Is there a difference between exceptional chauffeur service and mediocre? What are the factors that define the very best and ensure an experience that doesn't fail to meet the needs of discerning clients? While many factors can ultimately come into play, an essential part of great service is communication. Can the driver utilize smart phones and other technology to keep in touch with dispatchers and clients? Are they able to take even the subtlest non-verbal cues as an indication of how they can improve their approach? We've curated a list of some of the qualities which can define outstanding chauffeur service:

1. Use of Technology

Cutting-edge software and the integration of smart tools can define an exceptional luxury transportation company. Across all industries, the best are always looking to define the standard for quality by adopting the latest tools. Chauffeurs should display a high level of comfort in using every available resource to provide the best experience. They may utilize up to several software's and websites before each trip to check for traffic patterns, any accidents, road closures or other factors that could affect the route. Having a smart phone on hand can be the defining factor in being able to provide an answer to their client's question or request.

2. Knowledge of Location

Even the most proficient driver can't always provide a high level of service if they're not completely familiar with the surrounding area. Not only does a knowledge of streets lend itself to planning routes and finding parking, it allows Chauffeurs to double as a tour guide or local expert. If their clients are looking for some insight on regional history or the best amenities, a local expert can provide insight that's more personalized and helpful than any Google search.

3. Personalized Approach

The best chauffeur service isn't just luxurious and seamless. It's completely personalized to the client's needs, personality and requests. While a chauffeur often has to rely on non-verbal communication cues and requests to meet their passengers' needs, an expert will take note of the little details to improve each journey.

4. Communication Skills

There are few occupations with room at the top for poor communicators, but the best chauffeur service is often driven by an exceptional ability to take cues from their passengers. Would their passenger prefer dimmed lights and a few moments of quiet? Are they in the mood to chat at length about destinations? Chauffeurs should be seasoned experts at adjusting their own communication style to meet the needs of their passengers.

5. Desire to Exceed Expectations

Any limo company can proclaim their desire to be the best. Is their commitment to customer service and exceeding expectations just a marketing ploy, or is it really part of their company culture? If this expectation of excellence starts at the top, hiring candidates who have a desire to exceed expectations and a proven track record of outstanding customer service becomes a priority for the luxury transportation company.

Highland Executive Chauffeur provides confidential, luxury ground transportation in The Bow Valley Corridor and Calgary. Our team of experts are available to plan outstanding sedan service and logistics support to fit your corporate travel itinerary over the coming months. Please contact us for up-to-date insight on reservations and availability.


What is the difference between a Driver and a Chauffeur?

There are some commonalities between drivers and chauffeurs, and in many cases the two terms are incorrectly interchanged. In our opinion there are some very clear distinctions that set chauffeurs apart from drivers.

Similarities between drivers and chauffeurs

Both provide transportation services, to safely getting their passengers from one location to another. A driver’s main responsibilities are to ensure your journey is safe, comfortable, and you arrive on time, at your destination.

Highland chauffeur’s offer much more than ensuring their passengers arrive safely at their destination.


The term "chauffeur" comes from the French term for “stoker” because the earliest automobiles, like their railroad and sea vessel counterparts, were steam-powered and required the driver to stoke the engine. This historical link helps to define what it means to be a chauffeur. In the days of early motor vehicles only the rich could afford to buy a car and generally employed a chauffeur to drive. Man servants and household staff were common, and it was usual for the chauffeur to take on these roles whilst traveling with their employer.

The traditional chauffeur would drive for their employer, ensure their safety, provide complete discretion, be prepared for emergencies, ensure comfort of their passengers, and generally take on any tasks a personal servant would be expected to carry out.

What it means to be a Highland Chauffeur

The Highland Chauffeurs follow these principles, by combining the traditional high levels of personal service and applying them to the modern day needs. As a driver, body guard, confidant, personal servant and more your chauffeur can be relied upon to take care of you during your journey.

Highland Chauffeurs are smartly dressed in full livery, which includes a suit, gloves, dress shoes and chauffeurs hat once fully qualified. They are fully trained in advanced driving techniques, prepared for all driving conditions and personal protection. Your chauffeur can be fully trusted to operate with complete discretion at all times. There are occasions when privacy is required and a chauffeur is trained to recognize and honour these requirements.

Your chauffeur is polite, responsive, willing to serve, yet unobtrusive, humble in nature, and ready to protect if necessary. Your chauffeur will always attend to luggage, guide you to the vehicle and politely offer assistance in entering and exiting the vehicle. Considerate of their guests comfort, they will be prepared with various travel essentials during the journey. From supplying a handkerchief for emotional moments, adjusting the bridegrooms tie before photographs to offering an arm to help you to your door, you can be assured your chauffeur is a dependable presence there to assist.