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Outstanding Chauffeur Service

Defining outstanding chauffeur service It's not hard to grasp the factors that separate luxury sedan service and a ride in a taxi. The difference is in the appearance of the car, the guarantee of quality and timeliness and the fact that chauffeurs are highly-trained, customer service professionals. Often, the difference is in the details and training. Chauffeur service encompasses more than just operating a vehicle, and outstanding ground transportation companies will provide seminars on confidentiality and communication.

Is there a difference between exceptional chauffeur service and mediocre? What are the factors that define the very best and ensure an experience that doesn't fail to meet the needs of discerning clients? While many factors can ultimately come into play, an essential part of great service is communication. Can the driver utilize smart phones and other technology to keep in touch with dispatchers and clients? Are they able to take even the subtlest non-verbal cues as an indication of how they can improve their approach? We've curated a list of some of the qualities which can define outstanding chauffeur service:

1. Use of Technology

Cutting-edge software and the integration of smart tools can define an exceptional luxury transportation company. Across all industries, the best are always looking to define the standard for quality by adopting the latest tools. Chauffeurs should display a high level of comfort in using every available resource to provide the best experience. They may utilize up to several software's and websites before each trip to check for traffic patterns, any accidents, road closures or other factors that could affect the route. Having a smart phone on hand can be the defining factor in being able to provide an answer to their client's question or request.

2. Knowledge of Location

Even the most proficient driver can't always provide a high level of service if they're not completely familiar with the surrounding area. Not only does a knowledge of streets lend itself to planning routes and finding parking, it allows Chauffeurs to double as a tour guide or local expert. If their clients are looking for some insight on regional history or the best amenities, a local expert can provide insight that's more personalized and helpful than any Google search.

3. Personalized Approach

The best chauffeur service isn't just luxurious and seamless. It's completely personalized to the client's needs, personality and requests. While a chauffeur often has to rely on non-verbal communication cues and requests to meet their passengers' needs, an expert will take note of the little details to improve each journey.

4. Communication Skills

There are few occupations with room at the top for poor communicators, but the best chauffeur service is often driven by an exceptional ability to take cues from their passengers. Would their passenger prefer dimmed lights and a few moments of quiet? Are they in the mood to chat at length about destinations? Chauffeurs should be seasoned experts at adjusting their own communication style to meet the needs of their passengers.

5. Desire to Exceed Expectations

Any limo company can proclaim their desire to be the best. Is their commitment to customer service and exceeding expectations just a marketing ploy, or is it really part of their company culture? If this expectation of excellence starts at the top, hiring candidates who have a desire to exceed expectations and a proven track record of outstanding customer service becomes a priority for the luxury transportation company.

Highland Executive Chauffeur provides confidential, luxury ground transportation in The Bow Valley Corridor and Calgary. Our team of experts are available to plan outstanding sedan service and logistics support to fit your corporate travel itinerary over the coming months. Please contact us for up-to-date insight on reservations and availability.


2012 Picnic Menu created by the amazing team @ The TroUgh Dinning Co.

Trough Meat & Cheese Platter

Prosciutto, AAA Alberta beef Carpaccio, salami, blue stilton, French brie & aged cheddar, olive tapenade and mushroom duxelle, fresh fruit bowl, selection of crackers

Sandwiches ~ choice of per guest:

AAA Alberta Beef ~ sliced and cooked medium rare, horseradish sauce, crisp romaine hearts, organic tomatoes, cucumber

Roasted Chicken Salad ~ roasted organic chicken breast, cranberry compote, crisp romaine hearts, organic tomatoes, cucumber

The Trough BLT ~ Valbella double smoked bacon, roasted onion relish, crisp romaine hearts, organic tomatoes, cucumber

Egg and aged cheddar ~ free range egg with truffle Meyer lemon mayonnaise, grated aged cheddar, crisp romaine hearts, organic tomatoes, cucumber

~ All our sandwiches are served on 100% whole meal or multigrain bread ~

Salad ~ choice of per guest:

Asian pear ~ gluhwein poached organic pear, blue stilton, candied pecans, house made crystallised ginger, greens with honey lime dressing

Greek ~ crumbled feta cheese, selection of olives, organic tomatoes, cucumber, sliced red onion, julienne of green pepper

Roasted beet & goat cheese ~ slow roasted red and golden beets, Fairwinds Farm Chevre, salad greens with a honey lime dressing

Fresh Black Tiger Prawns ~ roasted red pepper aioli & extra virgin olive oil, salad greens with house made dressing

We're extremely thrilled to be working with The TroUgh Dinning Co. Duo Cheryl and Richard are passionate proprietors who strive for excellence in Standards and fantastic Ambiance in their restaurants, We @ Highland Executive Chauffeur endeavor to bring ThroUgh experience to our amazing picnic in the stunning mountains of the Canadian Rockies.


Making your Valentine feel extra Special

Valentines day is just around the corner, here at Highland we have put our heads together to come up with the most romantic ideas we can think of to celebrate. HINT HINT! Being on a Tuesday work makes it even better as you can celebrate on the weekend before and after, or just do both. Here are our top five list of favorite ideas for giving your valentine an extra special treat:

  1. Special Memory Keepsake - Create a movie or slideshow of all your favorite photographs and add some music and songs that are special to you both. Book our SUV stretch limo and surprise your valentine by having picked up and escorted to the vehicle by you uniformed chauffeur. Enjoy a bottle of champagne, whilst you take a scenic drive, and relive the memories of all your special moments together.

  2. Mountain Picnic - Invite your valentine for a romantic intimate tour in a comfortable spacious Escalade, or sleek stylish BMW, with a personal uniformed chauffeur to take care of all the details. Surprise your valentine with a special picnic set up beside a roaring log fire and snuggle up under warm blanket to share a delicious meal together packed with all your favorite goodies.

  3. Valentine's Dinner - Take your valentine for a delicious candlelit dinner at your favorite restaurant, prepare in advance a list of all the things you love about them and share your list through-out the evening to make them feel extra loved and adored. Ensure you can enjoy a bottle of wine, by using our chauffeur driven service to get home, you and your valentine will be treated to VIP service form the moment you are picked up to the moment you get home.

  4. Chocolate Lovers Indulgence - Make a visit to Le Chocolatier extra special by treating your valentine to a chauffeur driven ride, select a beautiful handcrafted chocolate masterpiece and decorate with a message for your sweet heart. Then stop by the Cellar Door for wine tasting and select your favorite wine to enjoy on your journey home. The chocolate and wine may not last forever but the wonderful memories will.

  5. Share a Massage - Book a couples massage and share some "me" time together, afterwards when you are both feeling refreshed and relaxed, stretch out in our luxurious SUV Limousine, bask in the warm glow from the ambient lighting and the calming music, whilst you sip champagne and enjoy some delicious chocolate dipped strawberries. Your valentine will be sure to remember this special date forever.

If you would like more information or wish to arrange a special event for your special Valentine, call 1-800-991-6571, and we would be happy to help your unique and personal event.

September 30, 2011 Posted by admin in Chauffeur, Company Annoucements & News

ISES Annual General Meeting - Calgary

Highland attended the ISES AGM in Calgary on September 28th. It was a great evening, Lynn Fletcher President of the ISES Calgary chapter and President of Lynn Fletcher Wedding Inc, was in her usual spectacular form. Introducing new committee members for 2011/2012 year ahead.

ISES Calgary has an exciting two to three years ahead. Their goals for members are:

  • to connect with other members
  • to be inspired by educational opportunities
  • to elevate yourself both personally and professionally

We are so encouraged to be a part of this organization as it is very much aligned with the mission of Highland to elevate the standards of the livery industry in Alberta and Canada. Our strategic plan for 2011/2012 is to open the Canadian Chauffeurs Guild, and to provide professional development of our existing staff and encourage personal and professional development of the industry as a whole.


Brand New Highland limo for weddings, parties and special occassions

We are proud to introduce our newest addition to the fleet, the Lincoln Navigator Stretch Limousine.

Since delivery in July 2011, she has been very busy helping celebrate many special occasions in style.

Seating up to 14 passengers the limo is perfect for weddings, parties, transfers and every special occasion. We have escorted bridal parties to and from the church,  taken stag parties for nights out in Banff, accompanied the girls for nights out in Canmore and Banff, and transfers from Banff hotels to Calgary airport.

The limousine interior is finished to the very highest standard you have come to know and expect from Highland. Cream leather seats embossed with a Canadian maple leaf, hard wood flooring and fibre optic lighting that blends and changes colour. The $9000 surround sound system is perfect for parties or romantic intimate special occasions. There is a 26" LCD TV, and also 3 smaller screens so every one gets chance to watch.

To enjoy a drink en-route to your destination we supply Champagne and Bourbon. You will find champagne glasses and goblets, and a wine chiller to keep drinks cool. We like to offer something a little extra special, and you can enjoy our own special edition of Canmore Le Chocolatier's Rundle Rock chocolate flavoured with cranberry and orange.

There's no denying the limo is very special being one of only three in the Canada, yet what really sets your experience with Highland above the rest is the service. You are a VIP when you are with Highland, you will have your own professionally trained chauffeur, to drive and take care of you during your time with us. Warning once you receive this level of service its hard to go back!

April 22, 2011 Posted by Gerrard in Chauffeur, Company Annoucements & News

Professional Driver/Tour Guide Wanted

Highland Executive Chauffeur is an exciting new company that will celebrate our one year anniversary, May 1st. We are an exclusive chauffeur service provider and we apply our services to the following markets: corporate, private, tourism and special occasions. There is never a dull moment at Highland Executive Chauffeur. We are looking to expand into these areas more efficiently as our fleet grows. Our company brand stands for safety, professional excellence, fine details and passion for service.

We are looking for a Professional Driver/Tour Guide to join our high-end chauffeuring company.


Previous experience and knowledge of the Bow valley area is essential. Must be willing to train as a chauffeur. Must be flexible regarding their work schedule, this job requires you to be on call. Must have a suit and be able to maintain impeccable hygiene and oral standard. The ability to multitask, prioritize, being informative, polite and be passionate about the service.

Our responsibility to our clients is to provide safe transportation at all hours. A chauffeur always goes above and beyond for their client.

Interviews are being held May 9th - 11th.

Please submit your resume if you fit the criteria.

Only qualified candidates will be considered.


Sneak Peek of Our New Limousine Coming Late June 2011

Hard Wood Floors, Elegant Interior, Capacity(Little Secret), IPod Hook Ups, 4x Tv Screens, in true Highland Executive Chauffeur Fashion we are pushing the boundaries of clientele comfort and elegance in our vehicles. We will be offering clients a complete chauffeur service from Late June 2011 and onwards!!!

Start Booking 2011-2012 spaces are already booking up pretty fast. Thank you so much to our wonderful friends, family and businesses in the Bow Valley and Calgary that support Highland and our vision of a Higher Standards in Chauffeuring and transportation.

February 4, 2011 Posted by Gerrard in Company Annoucements & News, Wedding Cars & Limos

Connie Grace of Elegant Banff Weddings Winning Award!

We're extremely proud to announce that our wedding planner, Connie Grace are the winners of the Wedding Wire Brides Choices Awards for 2011. Congratulations Connie and to your team, I know you did a fantastic job for our wedding in November, follow this link to see the article, Wedding Wire Awards

Congratulations Connie!!!

January 31, 2011 Posted by Gerrard in Company Annoucements & News, Wedding Cars & Limos

The Bliss Wedding Fair Extraordinaire January 31st In Calgary

Highland’s first wedding show!! It all started with a phone call from Deanna Stroud from mommylicious, saying she had been passed our details from Angie from GMiB (thanks Angie) Deanna discussed the opportunity available for Highland as a sponsor for the Bliss Wedding Fair 31st Jan 2011 @ the Carriage House Inn in Calgary, I must admit we were a little hesitant at doing something this big as it would be our first time in this role. But Deanna can be very supportive and sold the event to us (so grateful you did Deanna thank you) to be honest we’re Chauffeur’s and have zero experience with participating in events. At the same time Lynn Fletcher of multi award winning Lynn Fletcher Weddings invited me to a ISES meeting which was simply such an eye opening experience thank you for the opportunity to witness Andrea Michaels speaking to the Calgary Chapter. And when I told Lynn about being in the wedding fair, she instantly told me not to worry about a thing, and her team would be happy to help this is the same week that Lynn would be in Phoenix winning the @ TSE 2011 Gala Award’s! The team members were Julie Pelley and her (Mum) Mrs Pelley and Afton, who turned up on a freezing cold Sunday @ 06:00 in the morning to set up our showcase booth! Leo Nugteren from Willow Haven flowers @ 5 mins notice on a Friday evening gave us beautiful and expensive flowers for the Bentley (Dorothy) to be decorated at the show! John and Belinda Spear from Le Chocolatier gave us a huge Chocolate truffle basket worth $100 for our Ballot Winner, and 3 hole boxes of truffles that all the vendors got a chance to taste. So as the say the Show was on! To top things off we were on the Radio and were videoed @ the show in an interview how awesome! I was honoured to meet little Mattea Lynn’s daughter who chats away with the best of them so sweet! Lynn was down to check out the event and it was such an honour to see her after such a busy week for her company! Awesome! We would like to thank everyone that made it to the event in a cold Sunday to see our services and all the services available!

Deanna and Hali, pulled off an intimate experience for the bride and groom’s to be for Calgary and surrounding area’s great show! Zen Media is pretty awesome for all the website work and hard work on the day! I honestly feel that having time to share our personal chauffeuring style with Calgary Clients and Vendors was such an amazing opportunity for Highland Executive Chauffeur! It was so amazing meeting other passionate vendor’s great day for networking, fantastic to meet you all. The food @ the end of the show was such a thoughtful touch by Deanna & Hali for the vendors and workers on the day I loved that. I would like to Thank Everyone involved that helped Highland Achieve our First Wedding Show ever: Deanna and Hali of Mommylicious, Lynn, Julie and her mum and Afton from Lynn Fletcher Weddings, Jesse from Free Style Designs, Dave and Murray from Airdrie Trailers, Leo and family and team from Willow Haven Flowers, John and Belinda from Le Chocolatier. Thank you and we couldn’t have made this happen without any of you! Thank you for believing in Highland Executive Chauffeur!!!

Thanks Julie for coming back to help with the break down I owe you one.