TERMS & CONDITIONS
HIGHLAND EXECUTIVE CHAUFFEUR INC. (“HIGHLAND”) will strictly enforce Provincial and Federal laws and will maintain a zero tolerance compliance policy that no alcoholic beverages can be consumed or used by any person not of legal drinking age. No person will bring contraband aboard vehicles that are owned or operated by HIGHLAND. HIGHLAND will not be responsible for injuries that may occur due to horse playing while the vehicle is in motion or at a standstill. The purchaser on the front of this contract is responsible for his or her guests.
AT THE CHAUFFEUR’S DISCRETION, THE PURCHASER AGREES TO BE FULLY LIABLE FOR ALL CHARGES THAT MAY BE INCURRED.
- (1) $25.00 per broken glassware
- (2) $100.00 minimum for extensive clean-up (spills, etc.)
- (3) $175.00 shampoo and disinfecting (due to sickness – interior)
- (4) $200.00 minimum for each rip or tear to upholstery
- (5) Triple charge of above listed amounts for all removed/stolen items from vehicle
- (6) Downtime subject to loss of revenue, per each hour lost as stated in contract
HIGHLAND recommends that all and any personal valuables be removed from the vehicle when unattended. We will not be held responsible for any lost, stolen or damaged articles. HIGHLAND reserves the right to terminate this or any other contract for non-compliance of the above requests, especially if renters do not follow chauffeur’s requests in order to obey the rules in this contract. NO SMOKING is allowed in our vehicles. Any deposits (cash, cheques or credit card authorization) will be non-refundable for any reason if any cancellation occurs from renter’s side. The open balance is due two weeks prior to the date of the occasion unless HIGHLAND agrees otherwise. The renter authorizes the immediate 50% deposit and the final payment, states that she/he is the authorized purchaser for this rental contract, the authorized cardholder for the given credit card, responsible and liable for payment of the total amount, per cash, credit card or money order. As with all contracts, the rental contract between the aforementioned person as renter and HIGHLAND is made with the information and the terms given to us. All of the given information from the renter is binding and cannot be changed without HIGHLAND’S acceptance. If the contract is cancelled after it is signed, HIGHLAND is authorized to retain the deposit. We will reserve the said date upon the approval of the purchaser’s credit card as per telephone conversation. The credit card holder gives authorization to use the credit card information over the phone/fax/internet in combination with a signed contract. It is agreed that it is not necessary to obtain a signed credit card slip, as the reservation is made over the phone/fax/internet. Proof of identity of the purchaser using said credit card must be supported by the signed contract/credit card authorization via fax or in person.
HIGHLAND cannot guarantee the availability of overtime. It is of particular importance that the purchaser makes allowances for anticipated delays and adheres to the agreed time schedule. In the event that the purchaser wants to change the time of the itinerary, they may do so only if HIGHLAND can accommodate other clients that booked with HIGHLAND prior to or after the said time. The purchaser further agrees to pay additional charges incurred such as overtime, cellular usage, tolls, parking, etc. The overtime will be billed by hourly rate. If customer fails to show at designated pick-up location and does not inform office and/or driver, the full amount of contracted time will be charged. The purchaser authorizes HIGHLAND to charge any additional charges after they have rendered services to the purchaser’s credit card as supplemental charge. Customer agrees to have HIGHLAND get an authorization for the above credit card and amount, for the event stated above.
If any payment due hereunder will be unpaid ten (10) days after the due date hereon, HIGHLAND will have the right to add and collect late charges with interest at maximum rate allowed by law. All such sums are due and owing with any other expenses (filing fees, court costs and reasonable attorney fees, etc.). Necessarily injuries by reason of such non-payments, I, the credit card holder/purchaser agree to pay HIGHLAND upon signing of this contract. I am satisfied with the terms and conditions above and fully understand and agree. If, for any reason, I am not fully satisfied with the services I receive, I have twelve hours after the completion of the job to file a compliant in writing. If HIGHLAND does not receive my written compliant in the above stated timeframe, I agree that there is no valid complaint and I am fully satisfied with the services I received. Filing a written complaint insures both parties that it is fully understood what the problem was and should help HIGHLAND to assist the purchaser in any kind of reimbursement. The purchaser will be contacted within a week of the complaint to settle the matter. I understand that this is a separate case from the main contract and therefore have no dispute in general against HIGHLAND and the payment I authorized. HIGHLAND guarantees that all our vehicles are constantly checked and commercially inspected to keep the highest possible standards. HIGHLAND agrees to send the requested vehicle as offered in the contract. We have the right to upgrade the vehicles or switch the vehicles in case of emergency breakdown or if vehicles were in accidents. As stated, this will only happen in emergencies. If no upgrade is available, HIGHLAND gives the customer the right to downsize the vehicle and receive additional discounts if wanted. No additional charges will occur on customer side if upgrade is made without customer request. If switching occurs in the same category, or upgrades are made, it will not affect the contract and/or payment of contract. Customers therefore accept that replacement limousine may be substituted if contracted limousine becomes unavailable for any reason. If any of our above guarantees or contracted terms cannot be met due to conditions outside of our control, including weather, accidents and any other acts of god, we will use our best efforts to notify the customer of these conditions and resulting delays or changes.